Each position within a private duty company interfaces with a paying customer who could take their business to another company.  Every interaction with a client or a family must be customer service driven.  PDHCC can assist through:

♦ Customer service training for office and field staff – set your standards high

 

♦ First impressions: getting the most out the first client meeting

 

♦ Creating a Client Care Advocate program

 

♦ Recommendations for surveying clients and caregivers as to their satisfaction with your agency

 

♦ Customer complaint training

Client Experience Picture